All orders containing in-stock items typically ship from our warehouse in 2-4 business days.

Our team moves quickly to get your order shipped out ASAP and unfortunately, we cannot guarantee changes or cancellations after an order has been placed. Please reach out to our team at service.my@ki-kou.com as quickly as possible and we will do our best to assist you!

Our Customer Services team can be reached at service.my@ki-kou.com. They are available Monday - Friday from 9 am- 6 pm (Kuala Lumpur time).
*Please allow at least 1 business day to receive a response from our team!

You can view the product manual and usage guide video in the "Details" section on the product page.

Our products are manufactured in China. However, every unit is ST certified and carries the SIRIM safety mark, ensuring full compliance with local electrical safety standards. You can use it with confidence.

We sincerely apologize for the inconvenience. Payment failures can occur for various reasons, typically due to bank authorization protocols or fraud protection systems. We recommend contacting your credit card issuer, bank, or PayPal directly for assistance. Additionally, we offer a variety of other online payment channels; please check the payment page for the full list of available methods.

All sales are final and do not support no-reason returns or exchanges. However, we offer a 1-year warranty starting from the date of purchase (based on the invoice date). Please bring your invoice and the product to our offline store for repair, or contact our customer service email at service.my@ki-kou.com. We will do our best to assist you!

We are happy to offer free shipping for Malaysia.All subscription orders also qualify for free shipping!

Yes! Tracking is updated by carriers; however, if you have not received a tracking confirmation 72 hours after placing your order, please reach out to service.my@ki-kou.com.

Unfortunately orders cannot be edited or cancelled if our fulfillment teams have begun processing your order. Alternatively you can request a return once the shipment has been delivered. If you have a subscription please cancel your order prior to auto-renewals. Cancelling a subscription will not impact orders already being processed/in-transit.

Our orders ship via standard ground shipping unless one of our expedited shipping methods is chosen at checkout!

KIKOU partners with GDEX, NINJAVAN delivery services.

When your order ships, we will email you your tracking number so you can follow your order right to your door!

We don’t ship internationally just yet, but we hope to do so in the future! Stay tuned!

While we cannot hold shipping dates for regular orders, you are welcome to choose in-store pickup. Simply visit our store at your convenience with your proof of payment, order number, and personal identification to collect your items.

When you add a small amount of water while the kettle is maintaining a constant temperature, it heats the water to 100°C using a "simmer" mode. The water will only re-boil if the added water causes the overall temperature to drop below 95°C.

We use the standard Malaysian Type G 3-pin plug (British Standard) with a voltage of 220V-240V. It fits local sockets perfectly, ensuring safety and compliance for immediate use.

The K·KOU electric kettle complies with Malaysian electrical standards (1260-1500W, 220-240V). Actual wattage is subject to the product nameplate.

Not at all. While high power boils water quickly, low power takes longer (Energy = Power × Time). Since the KIKOU kettle only consumes a few dozen watts when maintaining temperature, it is actually more energy-efficient than standard kettles. You can use it with confidence.

K·KOU metal electric kettles are crafted from a variety of premium materials, including 304 food-grade stainless steel, 316 food-grade stainless steel, Titanium, and Volcanic Rock. Please refer to the specific product details page to verify the material used for each model.

It takes approximately 3 to 4 minutes to heat water from room temperature to 100°C. (Please note that the exact time may vary depending on ambient temperature, water volume, and atmospheric pressure.)

It is normal for an electric kettle to make noise while boiling water. However, if the noise is louder than when it was new, it is likely caused by limescale buildup inside the kettle. Simply descaling the kettle will restore it to its normal noise level. Note: Excessive limescale can affect the lifespan of your kettle!

K·KOU utilizes a proprietary chip-based temperature control system, eliminating the need for internal probes. This allows us to achieve a completely clean interior free from probes, silicone, screws, and plastic parts, ensuring a healthier water boiling experience.

The boiling point of water depends on environmental factors. Specifically, the higher the altitude, the lower the boiling point.

This is the dry-boil protection feature. If the kettle is activated without water, it will trigger an alarm and cut off power to prevent accidents and ensure safe usage.

To prevent the silicone water inlet tube from kinking (folding) at corners, which blocks water flow. You can cut the tube at the bend and insert this L-shaped connector to join the two ends, ensuring smooth water flow.

For safety, the K·KOU electric kettle is equipped with boil-dry protection and an auto-shutoff feature (15 minutes after boiling). The keep-warm duration varies depending on the specific model and temperature setting. Please use it with confidence.

You can easily remove limescale using either white vinegar or lemon juice. Simply add your chosen solution and a normal amount of water to the kettle, bring it to a boil, and keep it warm for 15 minutes. Afterward, discard the solution and rinse the kettle thoroughly with clean water.

Please ensure that both the electric kettle and the sterilizer are placed on the base. After confirming they are correctly positioned, press the water fill button and listen for a "beep". If water still does not flow, please contact after-sales service: service.my@ki-kou.com.

If the buttons do not respond while the unit is powered on, the microcomputer chip may have frozen. Please unplug the power cord, wait 6 seconds, and then plug it back in to restart. This should restore normal operation.

The lid features a damping structure independently developed by K·KOU. When you close the lid, the damping mechanism ensures it shuts slowly and gently. This minimizes noise upon closing, adding a touch of elegance to your tea ceremony.

After the water reaches a boil, if the temperature starts to drop, the kettle uses variable-frequency, low-power output to reheat the water. This maintains the temperature at 100°C for up to 15 minutes.

When brewing teas that require high temperatures, this feature ensures a continuous supply of 100°C water, guaranteeing the perfect taste for every infusion. The water only boils once during the heating and maintenance cycle, meaning you avoid "re-boiled water" (which can affect water quality).

"Re-boiled water" refers to water that has been boiled repeatedly! After repeated heating and excessive evaporation, the water concentration increases, leading to the accumulation of heavy metal ions and higher nitrite levels, all of which pose risks to human health.
The K·KOU electric kettle only boils water once before switching to constant temperature mode. It avoids creating "re-boiled water," ensuring the water quality remains fresh and pure!

During the "Constant-temperature Boiling" mode, you will see a continuous stream of small bubbles rising from the water—this is what we call "Shrimp Eye Water."
This effect is powered by K·KOU's 10 years of R&D (Research and Development) into constant-temperature boiling technology, allowing for higher precision in temperature control.
Unlike standard versions, K·KOU's "Shrimp Eye Water" features bubbles that are more uniform in size, rise in a denser, more continuous stream, and last longer. This results in water that is fresher, more tender, and more pure.