Shipping Policy

Order Processing

All orders will be processed within 1–2 business days after receiving your full payment, excluding weekends and public holidays. For pre-order products, please refer to the estimated shipping date indicated on the product page.

Once your order is ready, we will update the tracking number immediately. If you are a K·KOU member, we will also send the tracking information to you. We strongly recommend that you register as a K·KOU member. If any product you ordered is temporarily out of stock, our customer service team will contact you. You may choose to wait until the product is restocked or cancel your order.

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Delivery Coverage

We currently provide delivery services throughout Malaysia.

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Delivery Partners

We cooperate with well-known courier companies such as GDEX and Ninja Van to ensure that your package is delivered safely and efficiently.

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How to Change Delivery Address or Cancel an Order?

If you need to change your delivery address or cancel your order, please contact us immediately via service.my@ki-kou.com or send us a message through WhatsApp: (+60) 1169864821.

Please note that some orders may be shipped shortly after being placed. In such cases, we may not be able to assist with changes to the delivery address or order cancellations.

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Receipt and Inspection

Please check the outer packaging carefully upon receiving your parcel. If you notice any obvious damage to the packaging or any abnormalities with the product, please contact us immediately via email at service.my@ki-kou.com for assistance.