Shipping policy

Delivery Area
We currently provide service throughout Malaysia.

Processing Time
In-Stock Items: Orders will be processed and shipped within 2-4 business days after payment confirmation.
Pre-order Items: Please refer to the estimated delivery time indicated on the product page.

Shipping Partners
We work with reputable courier services such as GDEX and Ninjavan to ensure your package arrives safely and quickly.

Inspection & Acceptance
Please inspect the outer packaging immediately upon receipt. If you notice any visible damage or abnormalities, please contact us via email at service.my@ki-kou.com immediately for assistance. Thank you!